Privacy policy

Last updated: January 7, 2026

Dollygo operates this store and website, including all related information, content, features, tools, products, and services to provide you, as a customer, with a personalized shopping experience (the “Services”). Dollygo is a Shopify-powered store, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand how we collect, use, and disclose your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot reasonably be used to identify you. We may collect or process the following categories of personal information, depending on how you interact with the Services, your location, and as permitted or required by applicable law:

• Contact details, including your name, address, billing and shipping address, phone number, and email
• Financial information, including credit/debit card numbers, payment details, transaction details, and payment confirmations
• Account information, including username, password, security questions, preferences, and settings
• Transaction information, including items viewed, added to cart, purchased, returned, or exchanged
• Communications, including messages sent to customer service
• Device information, including IP address, browser, network, and unique identifiers
• Usage data, including how and when you interact with the Services

Sources of personal information

We may collect personal information from:

• Directly from you, when you create an account, use the Services, or contact us
• Automatically, through cookies and similar technologies when you use the Services
• Service providers, acting on our behalf
• Partners or third parties

How we use your personal information

We may use your personal information to:

• Providing, customizing, and improving the Services.. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items of interest, send account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and provide a personalized shopping experience, such as recommending products based on your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, including sending you marketing, advertising, and promotional communications by email, SMS, or postal mail, and displaying online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as your other interactions with the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
• Communicating with you. We use your personal information to provide customer service, respond to your inquiries, deliver efficient services, and maintain our business relationship with you.
• Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or ongoing litigation, or other legal proceedings, and to enforce our terms or policies or investigate potential violations.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, service providers, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer service, cloud storage, and fulfillment and shipping).
• With business and marketing partners to provide you with marketing services and deliver advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to request that we do not share your information for targeted advertising purposes based on your activity across different merchants and websites. You may exercise your rights to opt out of these uses here.
• When you instruct us, make a request, or otherwise consent to the disclosure of certain information to third parties, for example to facilitate product delivery or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce our terms or policies, or to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, for the purpose of providing and improving the Services. In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights available to you, please refer to Shopify's Consumer Privacy Policy. Depending on your location, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies, as well as their terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to its use by us or by third parties. The inclusion of such links does not, in itself, imply any endorsement of the content of those platforms or of their owners or operators, unless otherwise stated on the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals who have not reached the age of majority in their jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The retention period for your personal information depends on various factors, such as the need to retain the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce any applicable agreements or policies.

Your rights and choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law.

• Right of access / right to information. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request the deletion of personal information we hold about you.
• Right to rectification. You may have the right to request correction of inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and subject to certain exceptions.
• Right to opt out of sale or sharing for targeted advertising. Depending on your location, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to object to the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. You may exercise your right to opt out of these uses here. Please note that if you access our website with the Global Privacy Control (GPC) opt-out signal enabled, depending on your location, we will automatically treat this as a request to opt out for the device and browser you are using to access the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize “Do Not Track” signals that may be sent by your browser or device.
• Managing communication preferences. We may send you promotional emails. You can opt out at any time by using the unsubscribe link included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You may exercise these rights through the designated areas within the Services or by contacting us using the details provided below. To learn more about how Shopify uses your personal information and the rights available to you, including those related to data processed by Shopify, please visit https://privacy.shopify.com/fr.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, within the limits permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to submit a request on your behalf. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may also ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you wish to file a complaint regarding our processing of your personal information, please contact us using the details provided below. Depending on your location, you may have the right to appeal our decision by contacting us using the details provided below, or by filing a complaint with the relevant data protection authority in your jurisdiction.

International transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or, where applicable, equivalent contracts issued by the relevant UK authority, unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone at [phone number], by email at info@dollygo.ca
, or by mail at 565 Rue Maisonneuve, Granby, QC, J2G 3H5, Canada.